Thank you for shopping with Mojer! We’re committed to delivering your purchases swiftly and reliably. Please read our shipping policy to understand how we handle shipping, free-shipping thresholds, charges, and payment options.
1. Order Processing
- Once you place an order on Mojer, it will typically be processed within 1–2 business days, provided the order is confirmed and payment has cleared.
- Orders placed after [cut-off time, e.g., 3 pm IST] or on weekends/holidays will be processed on the next business day.
- Please note: During peak seasons (festivals, sales, etc.) processing and dispatch times may be slightly longer.
2. Free Shipping
- We offer free standard shipping for all orders with a cart value of ₹5,000 or more (after any discounts, before tax).
- The free shipping offer applies only to standard shipping within India and only to eligible orders.
- If your order qualifies for free shipping, the shipping charge will automatically be waived at checkout.
3. Shipping Charges & Areas
- For orders below ₹5,000, shipping charges will apply and depend on your delivery area/zone.
- The shipping cost will be calculated at checkout based on the delivery pin code and applicable courier rate.
- Please note: Deliveries to remote or non-metro locations may incur slightly higher shipping charges, which will be shown during checkout.
4. Delivery Time & Regions
- Most orders are delivered within 3–7 business days after dispatch, for major cities.
- For delivery to remote or rural regions, it may take 7–10 business days or longer depending on courier partner and location.
- We currently ship only within India. (If you plan international shipping, you may add: “Please contact us for international deliveries.”)
- Delivery times exclude processing time (see Section 1) and any delays by courier due to weather, holidays or logistical issues.
- For couture or custom made pieces it will take 7-10 days to ship the order
5. No Cash on Delivery (COD)
- Please note: We do not offer Cash on Delivery (COD) as a payment option.
- Payments must be completed online at checkout, using the payment methods available on the Mojer website/storefront (credit/debit card, UPI, net-banking, wallets, etc.).
- We appreciate your understanding.
6. Shipment Tracking
- After your order is dispatched, you will receive a shipping confirmation email (or SMS) containing the courier tracking number (if applicable).
- You can use the tracking number to check delivery status on the courier partner’s website or via link in the email/SMS.
7. Damaged / Lost Shipments
- In the rare event your parcel arrives damaged, please do not accept the delivery or sign “Received damaged”. Instead, contact our Customer Support within 24 hours of delivery.
- For lost shipments (no delivery updates beyond reasonable transit time), please get in touch with us. We will investigate with our courier partner and resolve as per our “Returns & Refunds” policy.
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Important: Your rights are not limited by this policy. If you believe the delivery issue is due to our fault, we will work to resolve it fairly.
8. Changes to this Policy
- Mojer reserves the right to update or modify this Shipping Policy at any time without prior notice.
- Please revisit this page periodically. Your continued purchase after changes means you accept the updated policy.
9. Contact Us
📩 info@mojer.in
🏢 MoJeR, Villa no.2, SHANGRI-LA VILLAS, Pipe Line Rd, Jeedimetla, Hyderabad, Telangana 500067
📞 +9192814 36269
